Privacy policy

Privacy Policy

Our website respects your privacy and strives to protect your personal data. This privacy policy outlines how we collect and use your personal data (under certain conditions). It also mentions the procedures followed to ensure the privacy of your information. Finally, this policy specifies the options available to you regarding the collection, use, and disclosure of personal data. By visiting the website directly or through another site, you agree to the practices outlined in this policy.

Protecting your data is very important to us. Therefore, your name and other related information will be used according to the manner specified in this privacy policy. We will collect information when necessary or if it is directly relevant to our transactions with you. We will retain your data according to the law or for the purposes for which it was collected.

You can browse the site without needing to provide any personal data. Your personal identity remains anonymous throughout your visit to the site and is not disclosed unless you have a personal account on the site that you access with a username and password.

1 – Data We Collect:

We may need to collect your information if you wish to place an order for a product from our site. We collect, store, and process the necessary data to follow up on your purchases from our site to secure any potential claims that may arise later and to provide you with the services available to us. We may collect personal information that includes, but is not limited to, name, gender, date of birth, email address, postal address, delivery address (if different), phone number, payment details, and payment card details.

We use the information you provide to enable us to process your orders and to provide you with services and information displayed on our site that you request. Furthermore, we will use the information provided to manage your account with us and to verify the financial transactions you conduct online, audit data uploads from the site, identify site visitors, develop page designs and/or content, and customize them for users. We conduct various demographic research and send useful or requested information to users, such as information about products and services, unless you object to being contacted about that. Communication is conducted via email to provide you with some details about other products and services if you wish, and if you prefer not to receive any promotional or marketing communications, please opt out of this option at any time.

We may give your name and address to a third party for the purpose of delivering your order (for example, a delivery worker or supplier).

We may be able to store details related to your current order on our site but cannot retrieve them directly for security reasons. By logging into your account on the site, you can view the information and details of your purchases that you requested or will soon place. You can also manage your address details. You are also obliged to treat your personal data confidentially when accessing your personal information and not make it available to any unauthorized third party. We do not bear any responsibility resulting from the misuse of passwords unless such misuse arises from our error.

Other Uses of Your Personal Information:

We may use your personal information in surveys and market research, based on your desire, for statistical purposes while ensuring complete confidentiality, and you have the right to withdraw at any time. We do not send any responses to any third party. Your email address is not disclosed unless you wish to participate in competitions. We keep survey responses in a completely separate location from your personal email.

We may send information about us, or our site or our other sites, or our products, sales, or offers, or newsletters, and other matters related to our group companies or our partners. If you do not wish to receive this additional information (or any part of it), please click on the “unsubscribe” link in any email sent to you, and we will stop sending this information to you within seven working days (every day except Saturdays, Sundays, and public and religious holidays) from receiving your notification. We will contact you to inquire about the information when it is unclear.

We may use some data, while fully maintaining privacy and confidentiality on the site, for other purposes including verifying user locations and tracking their visits to the site or links included in the email while subscribing to receive it, and to provide that anonymous data, which does not allow for the identification of your actual personal identity, to a third party such as publishers, for example. However, that data will not lead to identifying you (as it is not identity-specific).

Competitions:

In relation to any competition, we use the data to notify winners and announce our offers. You can find more details about the terms of participation in each competition individually.

Other Parties and Website Links:

We may transfer your information to other companies in our group or to our agents and contractors to assist us in transactions related to the terms of the privacy policy. For example, we may resort to a third party to assist us in delivering products to you, receiving payments from you, and using them for statistical and market research purposes or to assist the customer service team. We may need to exchange information with a third party to protect against fraud and reduce credit risk. If our company or part of it is sold, we may need to transfer our databases that include your personal information. Except as stated in the privacy policy, we will not sell your personal data or disclose it to a third party without your prior consent unless it is necessary for the purposes outlined in this privacy policy, or if we are required to do so by law. The site may contain advertisements from third parties or links leading to other sites or frames of other sites. We inform you that we are not responsible for the privacy policy of any third party or the content of those policies applied on other sites, nor are we responsible for any third party to whom we transfer your data in accordance with the privacy policy.

2 – Cookies:

Accepting cookies is not a prerequisite for visiting the site. However, we indicate that the "basket" functions on the site and ordering any item cannot be used without activating cookies. Cookies are small text files that allow our server to identify your computer as a unique user when visiting certain pages of the site. Your browser stores these files on your hard drive. Cookies can be used to detect your Internet Protocol (IP) address, which saves you time when you are on the site or want to visit it. We use cookies to ensure your comfort when browsing this site (to remember, for example, your identity when you want to modify your shopping cart without needing to re-enter your email address) and not to obtain other information about you or use it (for example, for targeted marketing purposes). You can set your browser to not accept cookies, but this may limit your use of the site. Please ensure that our use of cookies does not contain any personal or private information and is free from viruses, and this site uses Google Analytics, which is a service provided by Google to analyze web pages. To analyze how users use the site, Google Analytics relies on cookies, which are text files placed on your computer. Google will transfer the information generated by cookies about your use of this site (including your IP address) to servers in the United States where it will be stored. Google will use this information to evaluate your use of the site, prepare reports for site operators about its activity, and provide other services related to site activity and Internet usage. Google may also transfer this information to a third party if required to do so by law or if a third party processes the information on behalf of Google. Google will not link your IP address with any other data it holds. You can refuse the use of cookies by selecting the appropriate settings on your browser, but please consider that you will not be able to use the full functionality of the site. By using this site, you agree that Google may use your data as outlined and for the purposes detailed above.

3- Security:

We use appropriate security techniques and procedures to prevent any unauthorized or illegal access to your information or its loss or destruction. When we collect data through the site, we store your personal information in a database on a secure electronic server. We use firewall systems on our servers. When we collect payment card details electronically, we protect them by using encryption, such as Secure Socket Layer (SSL). Therefore, it is difficult for any hacker to decrypt your information as we cannot guarantee 100% protection. We strongly advise against sending all credit card or debit card details when communicating with us electronically and without encryption. We put direct physical, electronic, and procedural safeguards on the process of collecting, storing, and disclosing your information. Our security procedures may require us to occasionally ask you to verify your identity before we disclose your personal information. You are responsible for protecting your password and your computer from any unauthorized use.

4 – Customer Rights:

If you are concerned about your data, you have the right to request access to the personal data we hold about you or that you have previously transferred to us. You have the right to request us to correct any errors in your personal data, and this is done free of charge. You also have the right to request us, at any time, to stop using your personal data for direct marketing purposes.